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Phone Technology for Business: Is a Virtual Phone System Right for You?

Hands down, the most important factor in deciding between phone technology for business is the type of equipment you already have. Despite what you may think, the functionality of virtual phone systems and cloud-based systems is strikingly...

Business Telecommunication: Critical Considerations for Alabama Small Businesses

When it comes to choosing new small business telecommunication systems, many owners are overwhelmed by the amount of product and services in the industry today. The idea of a simple one-size-fits-all system is no longer the answer. Instead,...

Converting to a Virtual Phone System: What to Expect

When it comes to converting to a virtual phone system many of the changes come in unexpected place. Most likely, many features of the new system will remain the same for your users on the ground level, but additional features will open up. Here's...

Are Alabama Companies Using On-Premise Office Phone Systems?

As you delve into the world of office phone systems, one question you might be asking is what kind of systems the people around you are using. Are other businesses in your area moving to the cloud or are they using on-premise phone systems?...

How Does Company Culture Affect Online Customer Service?

The culture of your company has a big impact on the way your customers experience your service. Think about the last time you had to call a customer service line. Could you tell that the employee on the other end of the line was bored? Or perhaps...

What Happens to a Cloud Phone System When the Internet Is Down?

Moving to a cloud phone system means taking some risks on a new technology. While most cloud systems advertise very high up-times, one thing that sets them apart from other phone systems is what happens when the Internet goes down. This alone...

3 Ways to Improve Your Company's Online Customer Service

Online customer service is quickly becoming a matter of life and death in the business world. Companies who fail to adapt to new online customer service standards find their customers flocking to competitors who offer a higher level of service....

Is a Virtual Phone System Better Than a Traditional Business Telecommunication Model?

If you're on the fence between moving to a virtual phone system or using a traditional business telecommunications model the question is which one is better. Unfortunately, there is no simple answer to this equation. The better system will be the...

Business Telecommunication: Challenges Alabama Businesses Face

For Alabama businesses, the decision to upgrade communications systems can be colored by a number of challenges. Like anywhere else, quality and accessibility of services can vary greatly between large cities and rural areas. In addition, special...

Should My Alabama Company Convert to a Virtual Phone System?

If your Alabama business is considering a move to a virtual phone system, there are really two factors that hang in the balance: cost and reliability. You should be trying to find the phone system that brings you the best reliability for every...